Support Solutions

Xceed IT offer two levels of support contracts - Basic and Advanced.

Click here for a downloadable Support pdf.

Basic Network Support

A service designed for customers that do not operate ‘Mission Critical’ networks but require frequent access to an IT helpdesk and want peace of mind.

Support includes Unlimited Telephone advice and Remote access support Monday-Friday 09:00 - 17:30 excluding Bank Holidays.

Cost is worked out per Server and Workstation being supported.

Advanced Network Support

A service designed for customers that operate ‘Mission Critical’ networks and require frequent access to an IT helpdesk with guaranteed response times and want peace of mind.

Support includes an 8 hour response time with Unlimited Telephone advice, Remote access and On-site support Monday-Friday 09:00-17:30 excluding Bank Holidays.

Cost is worked out per Server or Workstation being supported.

If you would like more information or to arrange a free initial consultation please contact us by email or phone 0845 226 2553.