Managed IT Support

Xceed IT Helpdesk is ideal for businesses who want total, round the clock IT Support for an affordable monthly fee.

Our helpdesk goes beyond the traditional helpdesk as it is fully managed with proactive support 24/7, 365 days a year. It provides a comprehensive solution delivering real-time and proactive monitoring, scheduled maintenance, monthly reporting and on-going help to configure your IT infrastructure as your business needs change and develop.

Using our advanced software we will monitor your systems 24/7, identifying issues before they become a serious problem. On-going proactive maintenance of your servers and workstations will ensure your systems are running as efficiently as possible so that your business can operate without worrying about your IT.

For when you do encounter problems, or need to call upon us, Xceed IT Helpdesk includes unlimited telephone support and remote helpdesk support during normal office hours. Unlimited onsite call outs during normal office hours can also be included with our Helpdesk + support package.

Contacting our Helpdesk couldn’t be easier too, either call or email. If we can’t fix it remotely a qualified engineer will attend your site when it is convenient to you.

A comparison of the key features found in both of our managed IT support packages can be found below. For more detailed information on these key features please click here.

Service	Helpdesk	Helpdesk +
Unlimited telephone, email & remote support
24/7 server monitoring
Daily & hourly Workstation checks
Proactive server & workstation maintenance
Backup monitoring & management
Patch management
Network administration
Firewall management
Microsoft application support
Regular reporting
Asset management
3rd party liaison
Emergency out of hours support
Email security & continuity
Website & DNS hosting
Unlimited onsite support